Refund policy
We’re sorry to hear you need to return an item. If you would like to return a product purchased on unitehair.com you may do so within 30 days of purchase. In order to return a product please email contact@unitehair.com to obtain a return authorization form.
Products returned without prior authorization will not be accepted.
Please include original sales receipt with return shipment. UNITE is not responsible for any lost or stolen returns – when sending back your exchange or return items please be sure to add insurance to your shipment. We will process your return as quickly as possible; however, it may take up to 5-7 business days for the return to be processed. Refunds are credited to the original payment card only.
Chatters' Return Policy
We understand that sometimes the product you purchased may not be the right one for you, and we want all of our customers to enjoy a Style Happy experience at Chatters. If you are not completely satisfied with your purchase, we’ll do our best to help you find the right one. In-store and online purchases are able to be returned between all Chatters locations, provided the below guidelines are met. When returning items ordered online in-store, your online Order Confirmation must be presented. Items ordered online being returned online must be received back to our warehouse prior to the issue of a refund or replacement.
All Chatters in-store or online purchases made November 19, 2021 through to January 3, 2022 may be returned or exchanged through to January 31, 2022. Chatters will offer a full refund to original form of payment or a store credit in the form of a gift card, to be utilized in-store or online at chatters.ca
PRODUCT & HAIR TOOL RETURNS: All liquid products & hair tools may be returned with proof of purchase (in-store receipt, online order confirmation) for a full refund within 30 days of original purchase date. If our Salon in your area has temporarily closed due to COVID-19, we will accept returns up to 30 days after our Salon has re-opened. All original components (packaging, attachments, etc.) and any applicable free items must accompany your return. Returns without original proof of purchase may be accepted for exchange only. If you are unable to find a suitable exchange product, a gift card may be issued for the current value of the originally purchased product.
DEFECTIVE HAIR TOOLS: Hair Tools with a manufacturer defect can be exchanged with proof of purchase within one year of the original purchase date.
PERSONAL ITEMS & GIFT CARDS: Personal items such as combs, brushes, nail products, polishes, cosmetics, hair accessories, hair extensions, and opened Home Hair Colour items are final sale and not returnable. Gift Cards are final sale and are not refundable and/or not exchangeable.
ONLINE PURCHASES: Online Clearance items and prices are available online only, while quantities last and are final sale. Online return costs are the responsibility of the purchaser.
Your online Order Confirmation must be presented when returning items purchased online to one of our salon locations. You will be responsible for paying the shipping costs for returning items to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
KLARNA & PAYPAL - ONLINE ONLY: online orders paid for with Klarna & PayPal can only be returned through our online store, they are not eligible for return in any of our Chatters Hair Salon locations.